Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
Are SeoulCeuticals products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days for a full refund or exchange.
Are your products suitable for sensitive skin?
Our formulas are designed to be gentle yet effective. However, we always recommend performing a patch test on a small area of skin before incorporating a new product into your full routine.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.